Terms of Use

You further agree to be bound by all supplemental policies and documents referenced in these Terms, including the applicable Data Processing Agreement, Acceptable Use Policy, and any plan-specific terms presented at point of subscription or upgrade.

3.1 Eligibility and Account Registration

• You must be at least 18 years of age or the age of legal majority in your jurisdiction of residence, if higher to create an Account or use the Services. By registering, you represent and warrant that you satisfy this eligibility threshold and that all registration information you provide is accurate, current, and complete.
• You are responsible for maintaining the accuracy and currency of your account information throughout the term of your use. Failure to maintain accurate registration details may result in suspension of access pending verification.

3.2 Account Security and Credential Hygiene

• Enable multi-factor authentication (MFA) on your account. For enterprise and developer accounts, hardware security key (FIDO2) authentication is strongly recommended.
• Promptly revoke and rotate any API keys or tokens you believe may have been exposed or compromised.

3.3 Conduct Standards

You agree to engage with ChatBucket's platform, support staff, and other users in a lawful, respectful, and professional manner. Harassment, abuse, or targeted intimidation directed at ChatBucket employees, contractors, or other platform users constitutes a material breach of these Terms and will result in immediate account suspension, permanent termination, and where conduct warrants referral to law enforcement authorities.

3.4 Feedback and Product Contributions

3.5 Beta Features and Experimental Capabilities

• The terms of service, privacy policies, and data practices of connected Third-Party Apps are independent of these Terms. ChatBucket is not responsible for service outages, data breaches, API changes, or other disruptions originating from Third-Party App providers.
• You may disconnect any Third-Party App integration at any time via your account settings. Disconnection will immediately suspend associated integration functionality; data previously processed under that integration remains subject to ChatBucket's retention and deletion policies.
• You are responsible for the security of any third-party API credentials, OAuth tokens, or Webhook secrets you configure within the platform. ChatBucket stores these credentials using encryption at rest (AES-256) and restricts access to authorised service processes only.

• Accuracy and Contextual Variability: The accuracy of AI-powered Assistive Communication Features is influenced by ambient acoustic conditions, network latency, device hardware capability, the linguistic complexity of source content, and model training coverage. Performance may vary materially across languages, dialects, and sign variants.
• Not a Substitute for Emergency Services: Assistive Communication Features are not certified for use in emergency communication scenarios, clinical interpretation, legal proceedings, or any context requiring a licensed human interpreter.
• User Verification Obligation: For any communication where accuracy is safety-critical, legally consequential, or medically significant, you are solely responsible for independently verifying the output of AI-powered features before acting upon them. ChatBucket excludes all liability for decisions made in reliance on Assistive Communication Feature outputs without independent verification.

• Platform Access: ChatBucket does not levy access fees for base-tier platform usage. Certain advanced capabilities including high-volume API access, enterprise AI Agent configuration, analytics dashboards, and priority support SLAs are gated behind paid subscription plans. Applicable fees, billing cadences, and entitlements are presented in full at point of plan selection or upgrade and are binding upon your acceptance.
• Billing and Payment: Paid plan fees are billed in advance on the applicable billing cycle (monthly or annual). All fees are non-refundable except as expressly stated in the applicable plan terms or as required by applicable consumer protection law. ChatBucket reserves the right to suspend access upon payment failure following reasonable notice.
• Taxes and Duties: All fees are stated exclusive of applicable taxes, duties, levies, and governmental charges. You are solely responsible for determining and remitting all such taxes associated with your use of the Services.
• SLA Credits: Where ChatBucket fails to meet a committed availability target under a paid plan's SLA, you may be eligible for service credits as specified in the applicable SLA documentation. Credits are the sole and exclusive financial remedy available for availability shortfalls and do not entitle you to a cash refund.

7.1 Privacy Policy

ChatBucket's collection, use, storage, and disclosure of Personal Data is governed exclusively by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you confirm that you have read, understood, and accepted the Privacy Policy as a binding component of this Agreement.

7.2 Data Processing Agreement (DPA)

7.3 KYC / AML Identity Verification

7.4 Security Incident and Breach Notification

• Ownership: ChatBucket Technologies Pvt. Ltd. retains exclusive ownership of all rights, title, and interest in and to the Services, Platform, and all underlying technology including copyrights, patents (granted and pending), registered and unregistered trademarks, trade secrets, AI model weights and architectures, training pipelines, and all other intellectual property embodied in or associated with the Services. Nothing in these Terms transfers any ownership interest in ChatBucket's intellectual property to you.
• Licence Grant: Subject to your continued compliance with these Terms and payment of applicable fees, ChatBucket grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your internal business operations or personal use, strictly within the scope and plan tier for which you have subscribed. Any use exceeding this licence scope including redistribution, resale, white-labelling, or unbundling of Services requires prior written authorisation from ChatBucket.
• Brand Usage: You may not use ChatBucket's name, logo, trademarks, trade dress, or any other brand identifiers in a manner that implies sponsorship, affiliation, endorsement, or partnership with ChatBucket without our prior express written consent in each instance.
• AI-Generated Outputs: Outputs generated by ChatBucket's AI Agents operating under your configuration are provided for your use within the scope of the Services. ChatBucket makes no claim of ownership over AI-generated outputs produced under your account. However, you acknowledge that similar outputs may be generated for other users operating comparable configurations, and that such outputs do not constitute unique intellectual property on the basis of AI generation alone.

• API Compliance: You must operate within published rate limits, quota thresholds, and throughput constraints applicable to your subscribed plan tier. Systematic circumvention of rate limits including through credential rotation, IP spoofing, or distributed request pooling constitutes a material breach and will result in immediate access revocation. You must implement exponential back-off retry logic and gracefully handle 429 (Too Many Requests) responses without generating retry storms.
• Security Requirements: API keys and Webhook signing secrets must be stored exclusively in server-side environments or certified secrets-management systems (e.g., AWS Secrets Manager, HashiCorp Vault). Client-side exposure of API keys including within browser JavaScript, mobile application bundles, or public version control repositories is strictly prohibited and constitutes a material security breach.
• Sandbox and Testing Environments: Development and quality-assurance activities must be conducted exclusively against ChatBucket's designated sandbox environment. Routing synthetic, test, or load-generation traffic against production API endpoints is prohibited. Production credentials must not be used in non-production environments under any circumstance.
• Processor Obligations: Where ChatBucket operates as your data processor, you must (i) execute the applicable DPA prior to processing Personal Data; (ii) issue only lawful documented processing instructions; (iii) ensure your end users have received adequate privacy notices; and (iv) maintain full accountability for the lawfulness of the underlying processing you direct.
• Branding and Attribution: Applications built on ChatBucket's infrastructure must comply with our published brand guidelines. You may not represent your integration as an official ChatBucket product or use ChatBucket's name or marks in your application's name, domain, or marketing materials without our express written consent. Where required by your plan terms, you must include an appropriate "Powered by ChatBucket" attribution in user-facing interfaces.

ChatBucket reserves the right to remove, quarantine, or suspend access to any User Content that violates these Terms, our Acceptable Use Policy, or applicable law with or without prior notice depending on the severity of the violation.

You acknowledge that ChatBucket's pricing structure reflects and is expressly premised upon the limitations of liability and disclaimers of warranty set forth in these Terms, which constitute a material and fundamental allocation of commercial risk without which ChatBucket would not be able to make the Services available at the applicable price point.

• Your access to or use of the Services in breach of these Terms or any applicable law
• Your violation of any third-party rights including intellectual property rights, confidentiality obligations, or privacy rights
• Any claim that your User Content infringes, misappropriates, or otherwise violates the rights of a third party
• AI Agent Misuse: Any third-party claim arising from your deployment, configuration, or operation of an AI Agent through the platform including claims of defamation, consumer protection violations, unsolicited messaging (spam), misleading AI-generated content, or regulatory non-compliance where such claim arises from your instructions, knowledge-base content, or persona configuration rather than a defect in ChatBucket's underlying platform.
• Any regulatory investigation, enforcement action, or sanction arising from your failure to comply with applicable data protection, KYC/AML, or sector-specific regulatory obligations in connection with your use of the Services

ChatBucket reserves the right to assume exclusive control of the defence and settlement of any matter subject to indemnification by you, at your cost. You agree to cooperate fully in such defence and not to settle any such matter without ChatBucket's prior written consent.

Dispute Resolution Protocol

Severability of Dispute Resolution Provisions

If any provision of this Section is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable.

• Electronic Communications: You expressly consent to receiving service-critical communications from ChatBucket through electronic channels including email notifications, in-platform banners, push notifications, and API-level event webhooks. Such communications satisfy any applicable legal requirement that notices be delivered in writing. You are responsible for maintaining a valid, monitored email address in your account profile.
• Assignment and Novation: ChatBucket may assign, transfer, novate, or sub-contract its rights and obligations under these Terms including in connection with a corporate reorganisation, merger, acquisition, or divestiture without requiring your consent, provided that the successor entity assumes equivalent obligations. You may not assign, transfer, or sub-licence your rights or obligations under these Terms without ChatBucket's prior express written consent. Any purported assignment in violation of this provision is void ab initio.
• Force Majeure and Infrastructure Events: ChatBucket shall not be liable for any delay or failure in performing its obligations arising from circumstances beyond its reasonable control including acts of God, natural disasters, war, armed conflict, terrorism, civil unrest, government action or regulatory orders, labour disputes, epidemics or pandemics, cyberattacks or distributed denial-of-service events attributable to third parties, power grid failures, internet backbone disruptions, or upstream cloud infrastructure outages. Where a force majeure event persists for more than 30 consecutive days, either party may terminate the affected services on written notice without liability for such termination.
• No Agency or Partnership: Nothing in these Terms creates or implies any agency, partnership, joint venture, employment, or fiduciary relationship between you and ChatBucket. Neither party has the authority to bind the other or to incur obligations on the other's behalf.
• Entire Agreement and Order of Precedence: These Terms, together with the Privacy Policy, Acceptable Use Policy, KYC & AML Policy, applicable DPA, and any executed Order Form or Master Service Agreement, constitute the entire agreement between you and ChatBucket with respect to the Services. In the event of a conflict between documents, the following order of precedence applies: (1) executed Order Form or MSA; (2) DPA; (3) these Terms; (4) supplemental policies incorporated by reference.
• Survival: Provisions that by their nature should survive termination of this Agreement including intellectual property rights, content licences, indemnification obligations, warranty disclaimers, limitations of liability, and dispute resolution provisions shall survive indefinitely.
• Waiver: No failure or delay by ChatBucket in exercising any right under these Terms constitutes a waiver of that right. No waiver of any breach constitutes a waiver of any subsequent or continuing breach.

How to Initiate Account Closure

Data Retention and Deletion Following Closure

Following account closure, ChatBucket applies its tiered retention schedule as documented in the Privacy Policy. In summary:

• Account and transactional data is retained for a minimum of 60 days post-closure to support dispute resolution and billing reconciliation.
• KYC and AML records are retained for the statutory minimum of 5 years (or longer where local law requires) in compliance with the Prevention of Money Laundering Act 2002 and applicable RBI directives.
• Data Export Window: Upon initiating account closure, you have a 30-day window during which you may export your User Content and account data through the platform's self-serve export tooling. Following expiry of the export window, User Content subject to deletion will be permanently and irreversibly destroyed through a verified data destruction protocol. ChatBucket will provide written confirmation of deletion upon request.